Refund policy
At MrsCapybara, your satisfaction means the world to us. If you're not completely happy with your purchase, we’re here to help!
Returns Eligibility
We accept returns within 30 days of delivery, under the following conditions:
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The item is unused, unwashed, and in its original packaging
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Proof of purchase (order confirmation or receipt) is provided
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The product is not listed as final sale, customized, or non-returnable (this will be clearly stated on the product page)
How to Initiate a Return
To request a return:
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Contact our support team at [your email address] with your order number, item details, and reason for return.
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Our team will review your request and send you a return authorization and shipping instructions if eligible.
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Ship the item back to the address provided. Please retain your return tracking number.
Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.
Refunds
Once your return is received and inspected:
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We will notify you via email regarding the status of your refund.
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Approved returns will be refunded to your original method of payment within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
Need a different size, color, or product? We offer exchanges for eligible items based on inventory availability. Just contact us at [your email address] to begin.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product:
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Email us within 7 days of delivery with a photo of the item and your order number.
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We’ll send a replacement or offer a full refund — no extra cost to you.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Clearance/final sale items
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Personalized or custom-made products
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Used plush toys for hygiene reasons
Questions?
We’re happy to help! Reach out to our customer service team at
📩 mrscapybara100@gmail.com or via our Contact Us page.